Abdullah S. Eldaly, Michael J. Maniaci, Margaret R. Paulson, Francisco R. Avila, Ricardo A. Torres-Guzman, Karla Maita, John P. Garcia, Antonio J. Forte*

Eldaly et al. J Clin Transl Res 2022; 8(6):14

Published online: November 15, 2022

Abstract

Background: Telemedicine has revolutionized healthcare services with its unprecedented abilities to connect patients with healthcare professional across the distances. Patient satisfaction is an important measure of the quality and effectiveness of healthcare services.
Aim: The goal of this systematic review is to investigate patient satisfaction with telemedicine in acute care setting.
Methods and results: Four sources of data were searched: PubMed, Cumulative Index of Nursing and Allied Health Literature (CINAHL), Scopus, and Web of Science. We used the Preferred Reporting Items for Systematic Reviews and Meta Analysis (PRISMA) as our basis of organization. Our analysis has showed that acute telemedicine was effective in managing a broad spectrum of acute medical conditions while achieving high levels of patient satisfaction.
Conclusion: Patient satisfaction is a complex product of expectations and experiences. Furthermore, it is an important indicator of the quality of the service. Despite the challenging nature of acute medicine, telemedicine services were successful in improving the quality of the service and achieving high levels of patient satisfaction.
Relevance for patients: Telemedicine is rapidly evolving as an essential component of our healthcare system. Implementing telemedicine in acute care is a relatively new concept and patient satisfaction in these settings needs to be evaluated.

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DOI: http://dx.doi.org/10.18053/jctres.08.202206.014

Author affiliation

1. Division of Plastic Surgery, Mayo Clinic, Jacksonville, Florida. United States
2. Division of Hospital Internal Medicine, Mayo Clinic, Jacksonville, Florida. United States
3. Division of Hospital Internal Medicine, Mayo Clinic Health Systems, Eau Claire, Wisconsin. United States

*Corresponding author
Antonio J. Forte
Division of Plastic Surgery, Mayo Clinic, 4500 San Pablo Rd, Jacksonville, FL 32224
Tel: +1 904-953-1491
Email: Forte.Antonio@mayo.edu

Handling editor:
Michal Heger
Department of Pharmaceutics, Utrecht University, the Netherlands
Department of Pharmaceutics, Jiaxing University Medical College, Zhejiang, China

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